Legal resources

Please see the Cookie Policy for HSBC Continental Europe S.A., Germany and subsidiary websites here.

This web page of HSBC Continental Europe S.A., Germany is designated only to fulfill mandatory information obligation towards persons permanently domiciled in France. It is explicitly not addressed to persons in countries/ jurisdictions, in which the publication of those information or the distribution and marketing of securities as described herein is forbidden. Persons, who are subject to any such restriction as to their residence, nationality or other reasons, are not allowed to use this web pages.

HSBC Continental Europe S.A., Germany or a third party has examined all information contained in this site with due care. Neither HSBC Continental Europe S.A., Germany nor any other party makes any guarantee, representation or warranty as to the accuracy, completeness or actuality of this site as well as of any other website, which can be accessed via hyperlink. HSBC Continental Europe S.A., Germany is not responsible for any content on other websites, which can be accessed via such hyperlink.

HSBC Continental Europe S.A., Germany has, at any time, the right to alter or change the information on this site.

This website is for information purposes only. It does not constitute any kind of investment advice, marketing or offering, even if any companies or securities are explicitly mentioned therein. This also applies, if single issuer or securities are mentioned. Our internet information cannot replace the individual investment advice given to our customers which is focused on his personal circumstances. It is not possible for HSBC Continental Europe S.A., Germany to consider every particularity, which can arise in connection with the investment in special securities.

Contents and structure of the HSBC Continental Europe S.A., Germany website are protected by copyright. The reproduction or duplication of information or data especially the use of terms, wording or figures, is subject to prior approval of HSBC Continental Europe S.A., Germany.

Responding to experience gained during the financial crisis of 2008, numerous countries have adopted rules which allow for the orderly resolution of banks in the future that are failing or likely to fail, without the involvement of taxpayers. As a result, shareholders and creditors may be drawn upon to share in the losses of a bank being resolved – with the objective of making the resolution of a bank without the use of public funds. For further information please refer to the following PDF document.

HSBC Germany Information Bail-in (89KB, PDF)

A Systematic Internaliser (SI) is an investment firm which, on an organised, frequent systematic and substantial basis deals on own account when executing client orders outside a regulated market, an MTF or an OTF without operating a multilateral system.

HSBC Trinkaus & Burkhardt GmbH has opted to become a Systematic Internaliser in foreign exchange derivatives, self-issued certificates & warrants and interest-bearing securities from the 3 January 2018. In regard to other types of financial instruments, for which the Bank does not act as SI, it will routinely enter into back-to-back transactions with entities in the HSBC Group that are registered as Systematic Internalisers. Post-trade transparency will be provided by the HSBC entity, which acts as a Systematic Internaliser in the transaction.

Information on execution quality is published on a quarterly basis and can be downloaded here in section: Systematic Internaliser

Your satisfaction is important to us. If you should however have a reason to complain, please let us know about it. Your feedback helps us to get better for you. In order to enable us to deal directly with your concerns, we have set up processes to handle complaints. In addition, you have also the opportunity to participate in the Dispute Resolution Procedure of the Bundesverband deutscher Banken or to use the European Online Dispute Resolution platform.

Complaints

Your satisfaction is important to us. If you should however have a reason to complain, please let us know about it. Your feedback helps us to become better for you.

HSBC Germany has established effective procedures for the processing of complaints. Complaint offices have been set up in all the business divisions for this. This ensures that complaints can be processed as quickly and transparently as possible.

If you would like to make a complaint, please send it to us at the following address:

HSBC Continental Europe S.A., Germany
Complaint Office Global Banking
Hansaallee 3, 40549 Düsseldorf

Please tell us your contact data as well as other important information. This will make it easier for us to register your complaint efficiently.

We will try to process complaints received as quickly as possible. You will generally receive a response letter within 3 weeks. If, however, the processing takes a longer time due to a wide-ranging state of affairs, we will of course inform you about the current status of the processing.

Arbitration process

To resolve disputes with the bank, consumers have the option of referring an issue to the retail banking ombudsman in Germany to whose procedures the bank has signed up (www.bankenombudsmann.de). If the complaint involves a dispute relating to a payment services contract (section 675f of the German Civil Code (BGB)), also non-retail customers may refer the matter to the retail banking ombudsman. More detailed provisions are governed by the 'Rules of Procedure for the Settlement of Customer Complaints in the German To resolve disputes with the bank, consumers have the option of referring an issue to the retail banking ombudsman in Germany to whose procedures the bank has signed up (www.bankenombudsmann.de). If the complaint involves a dispute relating to a payment services contract (section 675f of the German Civil Code (BGB)), also non-retail customers may refer the matter to the retail banking ombudsman. More detailed provisions are governed by the 'Rules of Procedure for the Settlement of Customer Complaints in the German Private Banking Sector', which can be supplied on request or accessed on the internet at www.bankenverband.de. Complaints should be addressed in text form (e.g. by letter, telefax or email) to the Customer Complaints Office at the Bundesverband deutscher Banken e. V., Postfach 040307, 10062 Berlin, Germany, fax: +49 (0)30 1663-3169, email: ombudsmann@bdb.de.

European Online Resolution platform

The European Commission has established a European Online Dispute Resolution platform (ODR platform) at http://ec.europa.eu/consumers/odr/. Consumers can use the ODR platform for the out-of-court resolution of disputes arising from online contracts with companies domiciled in the EU. When using the European Online Dispute Resolution platform, consumers must include, inter alia, the company's email address. The email address of HSBC Continental Europe S.A., Germany is: info@hsbc.de.